Life is pretty much the same almost everyday.

Hubby is always out at work and my time is much taken up with work & sleep. Gosh, when can I be able to do some serious shopping? It has been sometime ever since I walked out of shopping malls with hands filled with shopping bags. Hahahahaa. I miss Uniqlo~ =X

Went out with Derrick, Betty and Hubby to Crab Party @ Yio Chu Kang for dinner. Total damage: $230. Not a bad nice to dine but not really recommendable place to visit if you are really, really hungry and want fast dinner.



Check out the photos.

Ended the day with a simple coffee session with Hubby's friend.

Yes, my life is becoming more and more simple.

Oh right, my lifestyle will change in the year 2010. Therefore, don't blame me if you kept on receiving my calls for whatsoever. Hahhahaha.

省話一哥 - 蕭敬騰

new songs in my ipod. =D

Absence

Once again, Hubby will not be around for the next x days. Hais.



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Letter to Starhub 2.

Hi XXXXX,

I thank you for forwarding my concern to the manager in charge of the call centre and yes, he has actually called me back regarding my feedback, and he has offered a waiver of 14 days subscription off my maxonline service out of goodwill.

I would like to highlight to you, after the hassles and frustrations that I had with Starhub, I guess there is no goodwill required from here. The staff and even the managers had committed to the fault of the failure of calling back and following up, thus I do not see the goodwill as what the manager has proclaimed. As for the waiver, please do not insult me with that pathetic waiver as a form of resolution to the issue.

Thanks for your time.

Sincerely,
Ellen Teo

A Letter to Starhub

Hi XXXXX,

I write to you today to convey my utter annoyance and concern at the manner in which my account has been treated by Starhub, and to request for an urgent assistance to rectify the situation.

If you care to investigate my account background, you will note that I am a customer, not only in good standing, I have my mobile, internet and cable tv service all registered under Starhub and I have always promptly paid all my accounts by the due date. Up until recently, I have always thought highly of Starhub, however the events detailed below have not only left me bitterly disappointed, but it will make me have hesitations of whether I should even continue my support with Starhub.

---

Incident happened dated 11 November 2009, when I realized that I had difficulties getting internet connections, I have exhausted all basic troubleshooting (i.e, restart PC, restart modem, disconnect cables from cable points and etc), I rang up Starhub at 11.40pm and my call was routed to your customer service officer, Lyka. Before the conversation started, I have asked whether at that point of time, was there any maintenance or any downtime of Starhub's server thus causing the disruption of my service but Lyka told me there was no abnormalities of the network as well as the server. Aftermath, I started to address my issue to Lyka and have even informed her in full details on what I have done to my PC & modem before calling in but she insisted that I have to follow her instructions to start from a scratch; which was fine with me as basically, I just wanted to get the issue resolved as soon as possible.

The call turned nasty when she was unable to get my IP address from Command Prompt Application. She proclaimed that there might be problem with my computer and proposed a check with the Engineering Team to have a further investigation and the turnaround time for such investigation will usually take 24 hours. Despite the fact that I have been trying to tell her that I had important things to be cleared and stocks to be checked that night and without internet access, it was a total hassle for me. Without even checking further, she repeated herself countlessly that there was nothing she could do regarding the investigation period. Of course as a paying consumer, I will expect service to be there for me 24 hours, so long there is not maintenance scheduled by Starhub, I vented my anger at Lyka and demanded a compensation regarding the downtime I was experiencing. Initially, Lyka has agreed with my demand for compensation; but after I have repeatedly telling her that I was handling stocks, she turned the table around and accused me of putting words into her word, claiming that she only agreed to compensate subscription charges for my accounts. Her behavior was totally rude and unacceptable and throughout the whole conversation, she kept on intercepting me while I was still trying my very best to put up my concern across to her and the best part was, during a part in the conversation, she remained silent for at least 50 seconds and did not even response when I went "helloing" continuously. After that, without my acknowledgment, she just merely uttered something about transfer call to the manager in charge and my line got on hold.

While on hold and 14 minutes later, a supervisor, Micheal picked up my call. I have related my feedback on Lyka's behavior and poor customer handling skills to him, he acknowledged my feedback and informed that he would convey my feedback to Steve, the immediate in charge of Lyka, and promised that Steve would call me back to address my feedback and I have specifically requested that promised call back to be done on 13 November at 12 midnight. On top of that, I have demanded for a letter of explanation on the poor handling skills and the lapse of service provided by Starhub, a letter of apologies and a compensation committed by Lyka; all these demands were promised to be met by Micheal. After that, he went through troubleshooting with me again, and said that he would be able to get a response by Starhub's Engineering Department within 1 hour and the call ended from there.

At 1.20am, I have gotten back my internet connections.

At 1.40am, Micheal called me back and checked on the internet connections status. I have requested to know the root of the problem which caused the downtime of the service since early on Micheal has already confirmed that he would check the issue with the Engineering Department. Guess what? Micheal told me that based on the investigation outcome gotten from the engineers that there was no network issue and thus concluded there was some problem with my computer's motherboard thus not allowing the engineers to ping my IP address of my network. I was startled upon hearing that as I had my motherboard changed 2 weeks earlier. I questioned him several times, asking him whether I should call Starhub back if I can verified with the manufacturer that my motherboard is problem-free. Instead of answering my queries, he simply repeated himself countlessly with what the engineers have insisted on and during our conversations, he had interrupted me and even raised his voice more than once just to repeat himself with the motherboard issue. He simply rushed through the call, repeated himself again and again AND he still had the cheek to ask whether I had any further en-quires when my very first question was not even answered. Reason? He was supposed to finish work at 2am. He then told me that he would get someone else to call me back to have my queries answered.

At 2.40am, Oliver called me back and gave me a very satisfied answers with all my queries that I have doubts in earlier on.

---

My concern now is, I have wasted my precious time waiting for the call back promised by Micheal that night and till now, NO ONE has even bothered to call back or follow up on my feedback. Is this the way how your officers do just to handle difficult customers? Rudeness and poor customer handling skills were shown more than once during the first call done on 11 November, is that the way how Starhub trains her staff and even managers? Where are my promised written letters? And why should I be the one kept on calling to the call centre just to get this issue rectified? I expected a much higher level of service from Starhub, and I am quite disappointed with this issue.

I trust you will look into the issues raised and advice me whether in fact it is Starhub protocol to provide such customer experience and whether your staff as a matter of course fail to return phone calls. I would appreciate a prompt response and the fastest resolution possible to this issue.

Sincerely,
Ellen Teo
Acct no: XXXXXXXXXX
Mobile: XXXXXXXXX

Act as Adult, Don't involve the innocents.

Click here

Refer to the link on top:

I read about this article via a Chinese newspapers. Yes, I know my Chinese language ain't my strongest language but nevertheless, I managed to find out the outline of the story behind this tragic case happened in AMK.

The couple was quarreling, and the wife just stomped out of the house with her maid after she threatened to file for a divorce. Come to think of it.. of all people, why her maid? She can jolly well bring along her kids and picture IF she were to bring out her kids & her maid, I guess this tragic will not occur! Or she thinks that her maid holds a more important role or she is afraid of losing the deposit she has at the maid agency?

As for the man, if you cannot control your emotions or maybe you have lost hands down during the bickering, maybe can go chill a little or go somewhere to clear your engulfed mind. Is that the so-called revenge you were seeking for after your wife stomped out of your house? This is fucking stupid and nonsensical. Don't you fucking think that it was so unfair for your minor kids? And to think that they were only 3 and 5 respectively; and they were your flesh and blood!

I really pray hard that you will suffer in hell. You are fucking 39 years old and have a mind like a 12. I doubt this is a glamorous act to do as a Man. Everyone knows, whatever one does, he/she would not involve his/her family.

You killed your kids before killing yourself. Yes, you die as a murderer, will you die in peace?

Home alone

Yes, I'm home alone for the 2nd night in the row.

I feel so sick, terribly.


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Unlucky

good things just don't happen to me and when i thought its starting to change for the better there's always some shitty things happening.

the never ending cycle. pfft